What are the two sides of Isla used for?+
Isla has two surfaces. The surface on the same side as the power and speed buttons is for gentle cleansing, whilst the finer nodules located on the back are designed for using on your T-Zone area for a deeper clean.
Is Isla waterproof? Can I use it in the shower?+
Isla’s IPX6 water-resistant design means you can use this device in the bath and shower, as well as clean it simply by running the head under tap water, but it cannot be submerged underwater.
How often should I use Isla?+
Isla is perfect for all skin types, especially sensitive skin. Use Isla up to twice a day, am and pm, with a foaming cleanser. Adjust the power intensity to suit your preference.
How do I use Zoe?+
First step is to gently remove all eye makeup (even stubborn waterproof mascara) with our Zoe Eye pads and an oil-based cleanser. Our Zoe Eye pads feature bamboo cloud-tech fibres designed specifically for the delicate eye area to avoid unnecessary tugging and harsh chemicals that can cause premature aging. Next, grab a Zoe Cleanse pad and add the oil-based cleanser to it and swiftly remove all makeup, sunscreen and product build-up from your face. One pad is large enough to get the full day off all at once.
What is Zoe made of?+
Zoe is made from the following materials: Zoe Eye is made from bamboo cloud-tech fibres infused with charcoal. Zoe Cleanse has 100% polyester outer material and 100% polyurethane inner material.
Why is Zoe better than makeup wipes?+
Zoe is better than traditional makeup wipes because she is reusable and can replace 500 disposable makeup wipes or 1000 cotton pads making her more cost-effective and eco-friendly! Zoe’s chemical-free cloud-tech fibres make her 3X more effective in removing stubborn eye makeup without all the stinging and tugging!
Where do you ship to?+
We ship to United States, Canada and the UK. Shipping is free over $75usd and usually takes 3-5 business days to arrive in North America and 11-20 business days internationally.
Do you have payment plans?+
We sure do! We use a partner application called Sezzle which allows you to split your purchase into 4 interest-free payments over 6 weeks. Simply choose Sezzle at checkout!
I have more questions, where can I learn more?+
Check out our in-depth Isla FAQs here, Zoe FAQs here or contact our customer support team by clicking the chat button below!
