I am revising a previous review I made that wasn’t favorable. I received excellent customer service from Fancii in replacing a defective mirror with one that works great. Their customer service team actually reached out to me based on my less than satisfactory review. They were totally concerned about my satisfaction with their product. You don’t see that level of customer service very often. The new mirror holds its position when adjusted. The mirror is very clear and the magnified pullout is very sharp. Wonderful makeup mirror.